kub9 Privacy Policy

When you create an account on kub9, we collect the following registration information: your full name, date of birth, mobile phone number (used as your primary account identifier), and any additional identity documentation you submit during the KYC verification process (such as a copy of your National ID card or passport). This data is collected for the purpose of creating and managing your account, verifying that you meet our minimum age requirement of 21 years, and complying with applicable identity verification obligations.

kub9 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus awards, and bet history. We also record the payment method identifiers associated with your transactions — for example, the registered mobile number linked to your bKash or Nagad account. We do not store full payment credential details such as mobile banking PINs or full bank account numbers. Transaction records are maintained for account management and financial compliance purposes.

When you access kub9, our servers automatically collect certain technical information, including your IP address, device type, operating system, browser or app version, session start and end times, pages visited within the platform, and game activity logs. This technical data is used for platform security monitoring, fraud detection, performance optimisation, and improving the overall user experience. We do not use this data to build advertising profiles or to track your activity outside of the kub9 platform.

The primary use of your personal data is to provide, operate, and maintain your kub9 account and the services connected to it. This includes processing your deposits and withdrawals via bKash, Nagad, Rocket, and Upay; verifying your identity and age during registration and KYC; delivering your winnings and bonus awards to your account; and responding to any support requests or queries you submit to our team.

kub9 uses your registration data, transaction history, and technical usage data to detect and investigate potentially fraudulent activity, unauthorised account access, bonus abuse, and violations of our Terms and Conditions. Where suspicious activity is identified, we may temporarily restrict account access pending investigation. Our security team is authorised to review account data as part of any investigation into platform abuse or financial irregularities.

We may use your registered mobile number to send you service notifications, security alerts, and — where you have opted in — promotional communications about bonuses, tournaments, and seasonal offers. You may opt out of promotional communications at any time by contacting our customer support team. Service-related notifications (such as deposit confirmations and withdrawal receipts) are essential to your account and cannot be opted out of while your account remains active.

All financial transactions on kub9 are processed through established mobile financial services (bKash, Nagad, Rocket, Upay) and bank transfer channels. When you initiate a deposit or withdrawal, the transaction is processed directly between your mobile wallet or bank and kub9's payment processing system. kub9 does not store your mobile banking PIN, bKash/Nagad wallet passwords, or any other authentication credentials used to authorise transactions through these third-party payment services.

In accordance with anti-money laundering principles, kub9 maintains transaction records for all accounts. Where we are required to do so by applicable law or regulatory guidance, we may report suspicious financial activity to the relevant authorities. Financial transaction data is retained for a minimum period to meet our compliance obligations, even if your account is closed during that time.

kub9 uses cookies and similar local storage technologies to maintain your login session, remember your language preferences, and ensure the platform functions correctly on your device. Essential session cookies are required for the platform to operate and cannot be disabled. We do not use third-party advertising cookies or cross-site tracking technologies. All cookies set by kub9 are first-party and are scoped to the kub9 domain only.

You can control and delete cookies through your mobile browser settings. Disabling essential cookies may affect the functionality of your kub9 session, including your ability to stay logged in. Clearing your browser cache will remove any stored session tokens, requiring you to log in again on your next visit. kub9 does not respond to Do Not Track (DNT) browser signals, as we do not engage in cross-site tracking.

To process your deposits and withdrawals, kub9 necessarily shares transaction-relevant data with payment service providers including bKash, Nagad, Rocket, Upay, and bank partners. The data shared is limited to what is strictly necessary to complete the transaction (for example, the transaction amount and your registered mobile number). Each payment service provider operates under its own privacy policy and data handling obligations.

kub9 integrates games from third-party providers including Pragmatic Play, Evolution Gaming, PG Soft, Jili, Habanero, and Ezugi. These providers may receive session and game-play data to operate their games within our platform. Game providers do not receive your full identity data, payment details, or contact information. Their data handling is governed by their own privacy frameworks and operator agreements with kub9.

kub9 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where we are legally required to do so, or where we reasonably believe such disclosure is necessary to prevent fraud, investigate criminal activity, or comply with a valid legal order. We will notify you of any such disclosure unless we are prohibited from doing so by law or court order.

kub9 retains your personal data for as long as your account is active. When you close your account, we will retain your data for a period of at least five years from the date of account closure to meet our financial compliance and anti-money laundering obligations. After this retention period has elapsed and there are no outstanding legal or regulatory holds on your data, we will delete or irreversibly anonymise it. Game activity logs and session data are retained for a shorter operational period, typically 12 months from the date of the session.

kub9 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmissions between your device and the kub9 platform are protected using 256-bit SSL encryption. Our platform infrastructure is hosted on servers with access controls, intrusion detection systems, and regular security audits. Sensitive account data is stored in encrypted form and is accessible only to authorised personnel with a legitimate operational need.

In the unlikely event of a data breach affecting your personal information, kub9 will take immediate steps to contain the breach, assess the impact, and notify affected users within a reasonable timeframe. We will provide you with information about what data was affected, what steps we have taken in response, and any recommended actions you should take to protect your account. Notifications will be sent to your registered mobile number or via in-platform alert.

kub9 is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data collected, and return any deposited funds in accordance with our verification findings. Parents and guardians who believe a minor in their care has registered on kub9 should contact our support team immediately at [email protected].

kub9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes to this Policy, we will update the Last Updated date at the top of this page and, where appropriate, notify you directly via your registered mobile number. Your continued use of the kub9 platform following the publication of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.